Effective Date: 18 April, 2025
At Cloox, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.
Return Policy
We accept returns within 7 days of delivery. To be eligible for a return, the item must be:
- Unused and unworn
- In its original packaging with tags intact
- Free from damage or stains
Items Not Eligible for Return
- Products that have been used or washed
- Items without original tags or packaging
- Sale or discounted items (unless damaged or defective)
How to Initiate a Return
To start the return process, please contact us with your order details:
- Email: clooxindia@agmail.com
- Phone: +91 77-98-98-8811
We’ll guide you through the steps to send your product back. Please ensure the item is securely packed to avoid damage during transit.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to your original method of payment
- It may take 5–7 business days for the amount to reflect in your account, depending on your bank or payment provider
Return Shipping
- If the return is due to our error (e.g., wrong or damaged item), we will cover the return shipping costs.
- For all other returns, the customer is responsible for return shipping.
Exchanges
At the moment, we do not offer direct exchanges. If you’d like to exchange an item, please return it and place a new order for the desired product.