Terms & Conditions

1. Introduction

Welcome to CLOOX (cloox.in). These Terms and Conditions govern your use of our website and mobile applications (Android & iOS) and outline the rules and guidelines for purchasing products from our platform. By accessing or using CLOOX, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our services.

2. User Eligibility

  • You must be at least 18 years old to register and make purchases on CLOOX.
  • By using our platform, you confirm that all information provided is accurate and up to date.

3. Product Information

  • CLOOX manufactures and sells men’s shirts and kurtas.
  • We strive to ensure all product details, images, and prices are accurate. However, minor variations may occur.
  • We reserve the right to modify, discontinue, or update any product without prior notice.

4. Orders & Payments

  • Placing an order on CLOOX constitutes an offer to purchase the selected product(s).
  • We accept payments through online payment gateways, credit/debit cards, UPI, and other approved methods.
  • CLOOX reserves the right to cancel any order due to unavailability, payment issues, or fraudulent activity.

5. Shipping & Delivery

  • Orders will be processed and shipped within the estimated time mentioned on the website.
  • Delivery timelines depend on your location and logistics partners.
  • CLOOX is not responsible for delays caused by unforeseen circumstances such as natural disasters or courier service issues.

6. Returns & Refunds

  • Customers can request returns or exchanges within 7 days of receiving the order.
  • Items must be unused, unwashed, and in their original packaging.
  • Refunds will be processed based on the selected payment method and may take 5-7 business days.
  • CLOOX reserves the right to reject refund requests if items do not meet our return policy criteria.

7. Intellectual Property Rights

  • All content, including product images, logos, and trademarks, are the property of CLOOX.
  • Unauthorized reproduction, distribution, or commercial use of our content is prohibited.

8. User Conduct

  • Users are prohibited from engaging in any fraudulent activities, hacking, or misuse of the CLOOX platform.
  • CLOOX reserves the right to suspend or terminate user accounts violating these terms.

9. Privacy Policy

  • We collect and use personal information in accordance with our Privacy Policy.
  • CLOOX ensures that customer data is protected and used only for order processing and marketing communications with user consent.

10. Limitation of Liability

  • CLOOX is not responsible for any direct, indirect, or consequential damages arising from the use of our platform.
  • We strive to maintain accuracy but do not guarantee uninterrupted or error-free access to our website and apps.

11. Governing Law & Dispute Resolution

  • These Terms and Conditions are governed by the laws of India.
  • Any disputes will be resolved through arbitration in [Solapur] as per the Indian Arbitration and Conciliation Act.

12. Contact Information

For any queries, complaints, or support, reach out to us:

By using CLOOX, you acknowledge and agree to these Terms and Conditions. CLOOX reserves the right to update these terms at any time without prior notice.

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