Effective Date: 18 April, 2025
Welcome to Cloox. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website or make a purchase, we may collect the following types of information:
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Personal Information: Name, email address, phone number, billing/shipping address.
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Payment Information: Credit/debit card details or other payment method details (processed securely via our payment gateway).
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Order History and Preferences: Details of products you’ve purchased or viewed.
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Technical Information: IP address, browser type, device information, and cookies to improve your browsing experience.
2. How We Use Your Information
We use the information we collect to:
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Process your orders and manage deliveries
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Communicate with you about your orders, products, or promotional offers
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Improve our website, customer service, and overall shopping experience
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Prevent fraud and ensure website security
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
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Trusted service providers involved in fulfilling your order (e.g., shipping companies, payment gateways)
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Government authorities or law enforcement if required by law
4. Data Security
We implement appropriate security measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights
You have the right to access, correct, or delete your personal data. To do so, contact us at clooxindia@agmail.com.
6. Return & Refund Policy
At Cloox, customer satisfaction is our priority. If you’re not completely happy with your purchase, you may return your item(s) within 7 days of delivery, provided they are unused, unwashed, and in their original condition with tags intact.
To initiate a return, please contact us at:
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Phone: +91 77-98-98-8811
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Email: clooxindia@agmail.com
We will guide you through the return process. Refunds will be processed to the original payment method once the returned item is received and inspected.
7. Changes to This Policy
We reserve the right to update or modify this policy at any time. Changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Cloox
Email: clooxindia@agmail.com
Phone: +91 77-98-98-8811